1. Introduction

Welcome to ofrenchy-marrakech.com (« the Website »), the official online presence of O’Frenchy Marrakech restaurant. We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection legislation, including the Moroccan Law No. 09-08 on the Protection of Personal Data and, where applicable, the European General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect when you use our Website, how we use it, how long we retain it, and what rights you have over it. By using our Website, you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal information is:

O’Frenchy Marrakech

Website: ofrenchy-marrakech.com

Location: Marrakech, Morocco

Contact email: ofrenchymarrakech@gmail.com

3. What Personal Data We Collect

3.1 Table reservation requests

When you submit a reservation request through our Website, we collect:

• Full name
• Email address
• Phone number
• Date, time, and number of guests
• Any special requests or dietary requirements you provide

3.2 Newsletter subscriptions

If you choose to subscribe to our newsletter, we collect:

• Email address
• First name (if provided)
• Date of subscription and confirmation of consent

3.3 Contact form submissions

When you contact us via the contact form on our Website, we collect:

• Full name
• Email address
• The content of your message

3.4 Analytics data

We use Google Analytics (or a similar analytics tool) to understand how visitors interact with our Website. This tool may collect:

• Your approximate geographic location (country/city level)
• Device type, browser, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referral source

This data is collected through cookies and is aggregated and anonymised. We do not use it to identify individual visitors.

3.5 Data collected automatically

When you browse our Website, our servers may automatically collect standard technical data, including your IP address (anonymised where possible), the date and time of your visit, and basic browser information. This is necessary for the secure and proper functioning of the Website.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so:

• Contract performance: processing reservation requests and responding to enquiries
• Consent: sending newsletters and using non-essential analytics cookies
• Legitimate interests: maintaining the security and performance of our Website

5. How We Use Your Data

We use the personal data we collect solely for the following purposes:

• To process and confirm your table reservation
• To respond to messages or enquiries you send us
• To send you our newsletter and promotional updates (only with your consent)
• To analyse Website traffic and improve the user experience
• To comply with our legal obligations

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Website uses cookies — small text files placed on your device — to help the site function properly and to gather analytics data. We use the following types of cookies:

• Essential cookies: necessary for the Website to operate (e.g. remembering your preferences during a session). These do not require your consent.
• Analytics cookies: used by Google Analytics to collect anonymous usage statistics. These are only placed with your consent.

You can manage or disable cookies at any time through your browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Disabling analytics cookies will not affect your ability to use the Website.

7. Data Sharing and Third Parties

We share your data only with trusted third-party service providers who help us operate the Website and deliver our services. All third parties are contractually bound to handle your data securely and only for the specified purpose:

• Google LLC — analytics services (Google Analytics); data may be processed in the United States under Google’s standard contractual clauses
• Email / newsletter platform — for sending newsletters and reservation confirmations.
• Website hosting provider — for serving the Website securely : Lws.

We do not transfer your personal data to any other third parties without your explicit consent, unless required to do so by law.

8. How Long We Keep Your Data

• Reservation data: retained for up to 3 years to allow us to manage bookings and comply with any legal obligations
• Contact form submissions: retained for up to 2 years from the date of your last communication with us
• Newsletter subscription data: retained until you unsubscribe; once unsubscribed, your data is deleted within 30 days
• Analytics data: retained in accordance with Google Analytics’ default retention settings (up to 26 months), in anonymised/aggregated form

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data (« right to be forgotten »)
• Right to object: to object to certain types of processing, including direct marketing
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at ofrenchymarrakech@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the relevant supervisory authority — in Morocco, this is the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our Website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

12. External Links

Our Website may contain links to third-party websites (such as our social media pages). This Privacy Policy applies only to ofrenchy-marrakech.com. We encourage you to read the privacy policies of any external websites you visit, as we have no control over their content or practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised « last updated » date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us:

O’Frenchy Marrakech

Website: ofrenchy-marrakech.com

Email: ofrenchymarrakech@gmail.com

Location: Marrakech, Morocco